FAULT

Failure Services respond to notifications coming to our call center 24 hours a day, 7 days a week, on 186 and 444 7 186.

An application must be made by applying to KCETAŞ User Services with a petition regarding tree cutting or pruning or through our Call Center at 444 7 186. Based on the application request, necessary on-site examinations are carried out and the result is communicated to the applicant.

Information about purchasing a new overhead line (antikron) cable should be reported to our call center at 444 7 186.

An electrical wire/cable falling between two poles is a situation that requires urgency. Information should be given by calling 444 7 186.

You can register a lighting malfunction by calling our Call Center at 444 7 186 with the pole number of the non-flammable pole, or you can apply to Kcetas online or via e-mail at www.kcetas.com.tr.

You can register a lighting malfunction by calling the call center at 444 7 186 with the direct number and detailed address.

You must apply to KCETAŞ User Services and write a petition or apply via our Call Center at 444 7 186.

Since there is a malfunction in the internal installation, it is necessary to get support from an authorized electrician and have the installation checked. At the entrance of the building, the circuit breaker belonging to the flat must be turned off (the fuse must be loosened).

If the switch inside the house is tripping, it is necessary to get support from an authorized electrician to have the installation checked, as there is a malfunction in the internal installation. If the main switch at the entrance of the building is tripping despite turning off the switch inside the house, the main switch has lost its feature. It is necessary to buy a new switch with the same amperage and call the call center at 444 7 186.

Detailed address, if the detailed address is not known, information should be provided by calling the direct number 444 7 186.